The chatbots is today in many ways a great tool that can be used by many types of businesses. It can be a perfect 24h digital assistant, answer questions, bring in sales and leads, make appointments and interact by talking to your audience.
Then, chatbots combined with social media, and in particular Facebook Messenger and Instagram DM, give even more potential, since they leverage the same advantages and social media audience.
In fact, today there are 3 types of chatbots software:
- The simple ones, which follow specific chat flows that we have predefined
- The smart ones, using AI and creating chat streams
- The hybrids, which combine simple and intelligent chatbots.
Although creating a chatbot can be a fairly complex process, in recent years the development of off-the-shelf solutions for chatbot applications has made things a lot easier.
The more chatbot software, and especially what we will see below, do not require any knowledge of code. Their installation is relatively simple and the creation of chatflows is done in a graphical interface, providing in addition many ready-made templates that will make creating the chatbot a breeze.
The Manychat offers through a quite pleasant and easy interface the possibility to create chatbots for both Facebook Messenger and Instagram DM, but now also for SMS.
It provides many ready-made templates for ecommerce and lead generation, and supports several integrations with Shopify, Paypal, Stripe, Google Sheets, Hubspot, and thousands of apps through Zappier.
It is drag-n-drop and really easy to set up to start working with it.
The chatbot that offers the SurveySparrow is quite oriented towards creating customized surveys through conversation. Ideal for getting feedback and information from customers/visitors to your site with smart surveys, with branching (if/else), multilingual and Customize.
It is extremely easy to use in the creation of chatflow and of course offers rich reporting and analytics and multiple integrations with Salesforce, Hubspot, Zappier etc.
The chatbots of Drift are mainly oriented to B2B and even more so in lead generation without forms. The purpose of Drift chatbots is to ask questions and collect data for the purpose of generating potential customers in your business's CRM.
Can automatically book appointments for sales teams based on availability on calendars. It can work with knowledge base tools (such as Zendesk) to display information in response to user queries. It is available to work on website and also Apps.
The Answer Bot Zendesk is a chatbot solution that works seamlessly with the Zendesk Knowledge Base. It comes to cover support issues and help those who work in support of your business while serving your customers.
The Answer Bot uses the relevant help articles in the database to extract information about users' questions, is multilingual, generates support tickets and uses deep learning.
The chatbot of MobileMonkey offers an Omni-Chat solution, as it can support Instagram, Web, Facebook Messenger and SMS. It is offered for both agencies and small and medium businesses. It has the ability to be used with Facebook Messenger Ads as well, of course, making it a powerful tool for more leads and sales. Easy to use and with really lots of useful features.
The Chatfuel is an excellent and simple to use chatbot for Facebook Messenger and Instagram. Of course, as Facebook Messenger it can be installed on your website as well. Chatfuel uses NLP (Natural Language Processing) to understand and recognise human phrases in order to send predefined responses.
It collects information from the people who interact with it and data about its performance. It can be used for Facebook Messenger Ads, lead generation, support and more.
The Olark is a very good choice for chatbots oriented to lead-generation, increasing sales and providing customer support - customer service. It provides chat field adaptability, full chat history, real-time performance tracking, targeting and automation.
Of course, here too we have a lot of integrations, a platform for live chat support teams and very good management. Olark clearly excels in this.
